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1. Introduction
Vitalix PolyClinic ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services.
2. Information We Collect
We may collect the following types of information:
Personal Information: This includes your name, address, phone number, email address, date of birth, and insurance information.
Medical Information: This includes your medical history, dental records, treatment plans, and any other health-related information.
Payment Information: This includes your credit card details or other payment information.
Website Usage Data: This includes information about how you use our website, such as your IP address, browser type, and pages visited.
3. How We Use Your Information
We use your information for the following purposes:
To provide dental services and treatments.
To schedule and manage appointments.
To process payments and insurance claims.
To communicate with you about your treatment and appointments.
To maintain accurate medical records.
To improve our services and website.
To comply with legal and regulatory requirements.
4. Disclosure of Your Information
We may disclose your information to:
Our staff and healthcare providers are involved in your treatment.
Insurance companies and other third-party payers.
Referral specialists or other healthcare providers with your consent.
Legal authorities or as required by law.
Third-party service providers who assist us with our operations (e.g., payment processors, IT support).
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Secure storage of electronic and physical records.
Encryption of sensitive data.
Regular security audits and updates.
Staff training on privacy and security practices.
6. HIPAA Compliance
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. We maintain strict confidentiality of your protected health information (PHI).
7. Your Rights
You have the following rights regarding your personal information:
Access: You have the right to access your medical records.
Correction: You have the right to request corrections to inaccurate or incomplete information.
Restriction: You have the right to request restrictions on how we use or disclose your information.
Objection: You have the right to object to certain uses of your information.
Complaints: You have the right to file a complaint with us or with the appropriate regulatory authority.
8. Website Cookies
Our website may use cookies to enhance your browsing experience. You can control cookie settings in your browser.
9. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will post any changes on our website.
11. Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
Vitalix PolyClinic
Crystal Building, Office No 301, Near Baniyas Metro station, 18th Street, Baniyas Square, Deira, Dubai
+971 52 979 6422
12. Effective Date
This privacy policy is effective as of 18 MAR 2025
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